Second Line of Support Engineer / SQL Admin

Employer Vodafone Egypt Telecommunications


Job Title Microsoft Second Line of Support Engineer / SQL Admin

Country Egypt

Job Category Database Administrator, Software Engineering

Job Type Full Time

Description Role Purpose To operate and provide a second line support service to the VF Tube and VAS platforms on the application level to meet the expected availability and performance. Essence of Role/Key Accountabilities 1. Technical Operation 1. Manage the platform backend servers. 2. Ensure to meet the systems availability for all the backend systems excluding planned outage. 3. Follow-up on the daily health checks and fix problems once they appear on a server. 4. Insure to solve assigned Trouble Tickets (TTS) for the supported systems within SLA. 5. Clear notification for any production problems - IR report 6. Escalate and communicate raised issues from Vodafone OpCos to the 3rd line of support. 7. Keep up to date with the new product versions and new releases. 8. Transfer the knowledge to the first line of support. 9. Transfer the knowledge to the new comers in the second line support team. 10. Ensure to use the pre production environment for testing activities before launching a new service.

Qualifications Education:  BSC in Engineering or Computer Science Work Experience:  Minimum 4 years IT working experience  MCITP: Database Administrator 2008 certificate or MCITP: Database Administrator for Microsoft SQL Server 2005 is mandatory  MCITP: Enterprise Administrator for Windows Server 2008 certificate is mandatory  Knowledge of the following is mandatory: Windows Media Server, Streaming protocols (multicasting, Unicasting), MySQL, load balancing, and SSO solutions  Knowledge of the following is preferred: installing and administering Tomcat Servlet Engine, mobile devices like BlackBerry; Pocket PC; and iPhone, and general knowledge of mobile communications (public APN, private APN, SMSC...)  Experience with Microsoft SQL Server 2005 or 2008 is mandatory  Experience with Microsoft Cluster is mandatory  Web App architecture is mandatory  General applications operational skills (troubleshooting, scripting) is mandatory  CCNA certification is preferred

Gender Any

Education major Computer Science

Experience 3 - 5 Years.

Salary (L.E.) Negotiable

Comments - Kindly write the name of the position you are applying for in the subject line of the email. - CVs for candidates with no strong experience in Microsoft SQL DBA are not going to be shortlisted.

Job Contact Person Mohamed Sarhan

Job Contact Email mohamed.sarhan@vodafone.com