Call Center Agent

Job Title Call Center Agent


Languages Arabic / English

Country Egypt

Job Category Customer Service

Job Type Full Time

Description Inbound responsibilities  answer phones professionally  respond to customer inquiries  research required information using available resources  handle and resolve customer complaints  provide customers with product and service information  process orders, forms and applications  identify and escalate priority issues  route calls to appropriate resource  follow up customer calls where necessary  complete call logs  complete call reports Outbound responsibilities  contact businesses or private individuals by phone  deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation  describe products and services  respond to questions  obtain customer information  obtain possible customer leads  data entry and maintenance of customer/potential customer data bases  follow up on initial contacts  maintain records of telephonic interactions, orders and accounts

Qualifications Education and Experience  proficient in relevant computer applications  good keyboard skills  knowledge of sales principles and methods  knowledge of customer service principles and practices

Gender Any

Experience 1 - 2 Years.

Other Skills Key Competencies  communication skills - written and verbal  persuasiveness  problem solving  adaptability  initiative  judgment  tenacious  resilient  negotiation skills  work under pressure  high energy level  planning skills

Compensations yearly Bonus

Salary (L.E.) Less than 1500

Job Contact Person Marwa Ashry

Job Contact Email mashry@el-samahy.com