A leading Company in the banking sector is seeking to hire:
Job Title: IT Technical Support Engineer
Job Location: Cairo - Egypt
Job Category: Information Technology
Job Type: Full Time
Responsibilities:
•Provides first level support for internal and external customers.
• Responds to client inquiries regarding systems operations, helps diagnose
software, hardware and operation problems.
• Investigate, troubleshoot, and resolve reported issues in a timely and
efficient manner.
• Provides the customer with updates, status reports, and information via email,
or telephone.
• Provides customers with fixes, workarounds, and new releases.
• Escalates complex issues to 2nd line of support engineers.
• Monitoring the following infrastructure components:
o Network devices
o Leased lines
o Systems alerts
o Network capacity
• Report daily activities and events on the monitored system.
• Handle problems with 3rd parties.
Core Competencies:
• Willing to learn and adapt.
• Willing to work in 24X7 environment.
• Customer service and results oriented.
• Team player and co-operation.
• Adhere to company policies, standards, and procedures.
• Capable of working under stress.
•Flexibility to meet company timelines and objectives.
• Respect authorities and hierarchy structure.
• Well-developed verbal and written communication skills.
• Very Good command in English.
Qualification:
BS or MS in Computer Science or related field is desired.
MCSE, or other technical certification preferred.
Experience:
• Fresh graduated or at most 2 years IT related experience.
Please send your updated C.V. to vacancy0610@yahoo.com (only Cairo residence
can apply) and mention when you can be ready to start.
Kindly be noted that deadline to apply December 14, 2010
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