Employer IT Valley
Job Title Helpdesk Engineer
Languages - Proficiency in both Arabic and English language (speaking, reading and writing)
Country Egypt
Job Category Information Technology
Job Type Full Time
Description - Provides customers with the required support within service level agreements ensuring product installations, software implementations. - Troubleshoots hardware, software, peripheral, and operating system performance issues. - Identify research and resolve technical problems. - Respond to telephone calls, email and personnel requests for assistance. - Ability to setup and configure PC compatible hardware and Software. - Ability to operate office equipment including, but not limited to: computers, copiers, printers. - Works closely to provide all business units with relevant technical support. - Checks pre-installation requirements and site preparations for new hardware installations. - Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction. - Configures user accounts and roles. - Configures Groups roles - Applies any end point configurations.
Qualifications - Bachelor’s Degree in Computer Science or related field - one year of experience is a minimum. - Certification such as :CCNA, CCNP, MSCE & MSCP is a plus -
Gender Any
Experience 1 - 2 Years.
Other Skills - Excellent communication, interpersonal and negotiation skills
Salary (L.E.) Negotiable
Job Contact Person Eman Ahmed
Job Contact Email eman.ahmed@itvalley.com.eg
Job Title Helpdesk Engineer
Languages - Proficiency in both Arabic and English language (speaking, reading and writing)
Country Egypt
Job Category Information Technology
Job Type Full Time
Description - Provides customers with the required support within service level agreements ensuring product installations, software implementations. - Troubleshoots hardware, software, peripheral, and operating system performance issues. - Identify research and resolve technical problems. - Respond to telephone calls, email and personnel requests for assistance. - Ability to setup and configure PC compatible hardware and Software. - Ability to operate office equipment including, but not limited to: computers, copiers, printers. - Works closely to provide all business units with relevant technical support. - Checks pre-installation requirements and site preparations for new hardware installations. - Monitors customer requirements and conveys them to the organization to guarantee the highest level of customer satisfaction. - Configures user accounts and roles. - Configures Groups roles - Applies any end point configurations.
Qualifications - Bachelor’s Degree in Computer Science or related field - one year of experience is a minimum. - Certification such as :CCNA, CCNP, MSCE & MSCP is a plus -
Gender Any
Experience 1 - 2 Years.
Other Skills - Excellent communication, interpersonal and negotiation skills
Salary (L.E.) Negotiable
Job Contact Person Eman Ahmed
Job Contact Email eman.ahmed@itvalley.com.eg
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