Head of Application Management

Employer MULTISKILLS Recruitment & HR Consultancy


Job Title Head of Application Management

Country Egypt

Job Category Computer Software, Information Technology, IT Manager

Job Type Full Time

Description -To be responsible for organizing, directing, controlling and overseeing the Application Management strategic planning according to business plans and goals, implementation and overall Application Support of the Bank. -Effectively and Well Managed IT Application Business Support Activities. -Accurate and Promptly Provided Applications’ Technical Support. -Effectively Managed Help Desk Performance and Efficiency. -Effectively and Accurately Managed IT Projects

Qualifications -Internal and external audit reports on department performance. -Implementation percentage of targeted plans and objectives. -Specific Application Project Management Standards. -Prompt and quick response for fixing application issues and bugs. - Fluent command of English both spoken & written.

Gender Any

Education major Computer Engineering

Experience 10-15 Years.

Other Skills -Setting and preparing objectives and budgets regarding application management. -Setting all applications from the business side, to solve business daily problems operations for all branches through the IT Help Desk Dept using the system investigation request tool: Core Banking System (Finacle); Business Process Management (BPM); Customer Relationship Management; (CRM); e-Banking; iScore; Monthly Reports…etc. -Directing and monitoring the customization process of all banking systems from business side according to the business users needs and following the bank policy. -Ensuring that the required technical support is being provided to the recipient of various service branches of the bank via the IT Help Desk Dept. -Ensuring that the customers’ complains related to the Applications is being received and handled promptly.

Salary (L.E.) Negotiable

Job Contact Person Salma Sami

Job Contact Email info@multi-skills.com